We enhance the efficiency of our housekeeping and other services through technology. Part smartphone app and part web-based application, MasterMind™ helps housekeeping managers efficiently conduct the operations of their staff and communicate digitally with individual housekeepers through their smart phones. Paper reports, tracking, and assignments can be done in real time and online, which creates a ‘greener’ workspace with less paperwork.
Real-time Room Assignments & Updates
As soon as a unit is reported ready, the next has been assigned. Assignments can be changed in real time to accommodate early arrivals and special needs. With no communication delays, rooms are released more quickly for occupancy.
Smart Phone Access
Housekeepers can check their schedule from home. When a personal emergency comes up that will keep a housekeeper from coming in for the day, she can use the app to report the need to be off and give management time to adjust the schedule or staff.
Dispatch and management receive tracking that reports how long each housekeeper has been in a unit. If a room is taking longer to turn than expected, a supervisor can be dispatched to provide assistance, if needed.
Housekeepers can report maintenance issues on the app while they are still in the room, which leads to quicker responses, more guest-ready rooms, and higher satisfaction ratings.
At properties where connection can be made with the check-in software, our housekeeping software can produce reports that forecast future staffing needs and help plan for high occupancy surges.
Managers can view reports and dashboards online to pinpoint how quickly a housekeeper turns units and match positive comments from guests with the housekeeper and supervisor who earned them.
Linen and laundry inventory can be managed and purchases forecasted to maintain par levels, which facilitates timeliness in turning units and overall better inventory control.